Shipping policy

We currently ship to Puerto Rico and the United States through the United States Postal Service (USPS).

For international shipping inquiries, please contact naporha@gmail.com before placing your order. International shipping availability, rates, and delivery conditions are determined on a case-by-case basis.

ORDER PROCESSING & SHIPPING

At NAPORHA, most of our jewelry is made to order, with only a limited selection of pieces available for immediate shipping.

Made-to-Order Jewelry

Once your order is placed, it enters our production schedule and is processed in the order it was received. As many of our pieces require careful craftsmanship and attention to detail, please allow approximately 7–8 business days for production on select designs before shipping.

Once your piece is ready, it will be shipped via USPS Standard Shipping. You will receive a shipping confirmation email with tracking information once your order is on its way.

Ready-to-Ship Jewelry

A limited selection of our pieces is available for immediate fulfillment. These items do not require additional production time and will be prepared for shipment according to our standard processing schedule.

Pre-Order Jewelry

Pre-order pieces require additional time and may take up to 30 days to arrive at our studio before they are ready to ship. Once received, your order will be prepared and shipped via USPS Standard Shipping.

Please Note

Production and pre-order timelines are separate from USPS transit times. We kindly encourage you to consider these timelines before placing your order, especially if your purchase is intended for a specific occasion.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to USPS, its transportation, handling, tracking updates, and delivery are managed by the carrier.

Naporha Jewelry does not control USPS operations and cannot guarantee carrier performance or delivery timelines.

In the event of a delayed, missing, lost, or stolen package, customers should promptly contact USPS to initiate a missing mail search or applicable claim.

Where shipping insurance is available and selected at checkout, claims are subject to the insurance provider’s terms, eligibility requirements, and coverage limitations.

Naporha Jewelry is not liable for losses, delays, or delivery failures attributable solely to USPS or circumstances outside our reasonable control.

Incorrect Addresses & Returned Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

Naporha Jewelry is not responsible for delivery delays, additional shipping charges, or unsuccessful deliveries resulting from incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be resent.

Original shipping charges are non-refundable once the shipping service has been performed.

ATH Móvil Payments

For orders paid through ATH Móvil, payment must be completed at the time of checkout.

Payments, including applicable shipping charges, should be sent to 787-382-3265, accompanied by the customer’s full name and order number.

Orders will not be processed until payment has been received and verified.

Thank you for supporting thoughtfully crafted jewelry and the creative process behind NAPORHA.